Customer Testimonials
I just bought a Honda CRV from Faulkner. I just want to say that Khagen Ghimirey was extremely helpful. He spent a lot of time with me explaining the features. He was patient and understanding which is exactly what I needed. I really appreciated all his help.
Faulkner honda what an awesome job. My credit isn't the best and I wasn't confident that a deal could even be done haven't been turned down by other dealerships. But I read through the website felt confident from what I read on the finance page and filled out the credit application. Not long after I get a call from Mike Grant from the finance department. Here's the thing he never asked me about my credit or said it was to low. Instead he asked what did I want to pay monthly, down payment, and how much ...
I bought a used car three months ago and had an issue with it. I called Faulkner on a Friday night and they scheduled a service appointment for me the next day. The service dept did a great job correcting the issue at no charge to me. They even gave me a loaner car for the 3 hours it took to repair the issue. Great friendly staff that stood behind the sale and made things right. A refreshing experience. Great job.
Been buying and servicing my cars with Faulkner for 13 years now (Honda, Toyota, and Mazda). From the sales staff, to service, to the body shop, I’ve always been taken care of. This visit I was helped by Jonathan Mendez. Jonathan was great to work with. I knew what I wanted and he was genuinely happy to help me get it. He made the process as quick and painless as possible. Mario was great in F&I too. Overall it was a great buying experience. Thank you everyone!
I needed a new battery today and the service that I received from Faulkner Honda was outstanding. To driving me to my car, getting a hot shot, and installing a new battery. I was amazed at the kindness of the service dept. from the service mgr. bob, to the young lady helping me. It wasn't just me as they treated all customers with the same great service, to include asking would I like a bottle of water. I and my family have purchased many a honda from Faulkner and have never been disappointed jim huelin
Last week, I had my car detailed by Chris. He did an impeccable job! My car is spotless. Before the detail, the inside of my car was dusty and dirty. After the detail, the car looks brand new like I just bought it yesterday!
I went into the service department to have my vehicle inspected and an oil change. They provided me with a new car to drive instead of waiting. When I returned, my vehicle was waiting right outside the door for me. After I went down the road a little, I noticed a light on my dashboard. I called them and they asked if I could bring it right back so they could see what it was. They said it would take a little time to fix it and gave me another car to use for the night. When I returned the ...
Awesome service like always. Friendly staff. Waiting area is a very comfortable place to wait. Several tv's for customers to watch different things if need be.
Faulkner provided an amazing experience for me in my purchase of a new 2018 Honda CRV. Carl and Dino negotiated with me to get the deal that I wanted that other dealers would not and the extra accessories that I wanted as well. I actually left another dealer to come to Faulkner because of salespeople and management with attitude and when I arrived at Faulkner I was provided excellent customer service and felt very welcome by the salespeople and management! I will definitely be staying with them and highly reccomend them!
Bob baker is the best guy so when you bring in your car ask for bob baker he will try to help you no matter the problem you have he will help you out.. Ask for bob baker
Service was prompt. attendant was very thorough. Made me feel like my business with him was very important to him. I will come back again.
I do not like buying a new car, but it went quite well with Shana for my sales person. She did not use the hard sell tactics I have run into at other dealers. It still takes a full afternoon to make decisions and finalize the deal. And I dolike the car.
Couldn’t be happier with our new (used) Escalade. Great sales experience from start to finish! Definitely would recommend Jim to anyone in the market for a vehicle!
we brought all 4 of our car with Alex last 10 yrs. He is awesome! Alex will work with you to find the right car
I have used Faulkner Honda for over 20 years for both sales and service. I have always had a great experience. They are trustworthy, courteous, thorough and efficient. I have never been anything but completely satisfied. Love my new CR-V
Brad Pittenger is an excellent leasing sales consultant that I had the pleasure of meeting. He was very knowledgeable and was very helpful in assisting me with my leasing of the new 2017 Honda CRV. He made sure that I was able to get the color of the Honda that I was interested in and was very kind. He helped me with taking the time to go over all of the features of the vehicle and I felt that I left being knowledgeable of the new Honda vehicle I was leasing.
Patti is such a sweet person to talk to. She was so kind and understanding. I appreciate all that she has done for me. After talking to Patti I will consider buying another call from Faulkners. I Love my friends in their service department. Thank you too Bob for all you have done for me. Mary Johnson.
My first service ever due to just buying my first Honda. Awesome experience! Initially they thought it would be a two hour wait, as the garage was extremely full and busy!! They were done 45 minutes faster! John did a fabulous job maintaining the order of the vehicles and a fast response to each customer that drove in for service. They were willing to answer my questions about service, parts and next expected service without being in a hurry. I will see you in 5,000 miles and please be sure to give that man a break and a raise ! 🙂 Thanks so much.
Because of somebody going through a stop-sign, my 2006 Odyssey needed some repairing at the Faulkner Honda body shop. As expected, the repairs were completed when promised, to my complete satisfaction. THANK YOU, body shop!! Don T.
I LIKE DEALING WITH JAMES MILLER. I HAVE BEEN GOING TO HIM FOR A WHILE. THE SERVICE DEPARTMENT IS GREAT. THE PEOPLE ARE SO NICE AND FRIENDLY. ALL EMPLOYEES TREATED ME WITH RESPECT. GREAT PEOPLE.,
Everyone that was involved in the process of getting our vehicle is so friendly and attentive and truly cares about making your experience the best it's ever been while purchasing a vehicle.
My salesperson, Terry Sprignoli, showed professionalism and was very knowledgeable about the product he was selling. He treated me with much respect as being a female customer and provided me with excellent customer service. I would recommend him to anyone that I may be in contact with that may be looking to buy a new car. He is a great asset to your company!
My two daughters and I had Shana Gardner! She treated us like family and she has gone above and beyond to get us our cars with such great deals! We absolutely love the cars we got from Shana!
Alex was very helpful and made everything about purchasing my first car so simple! He was able to provide many benefits to make my life a lot easier!
My salesman, Mike Grant, watched for a good deal for me and called to tell me about the Fit that I wanted and I bought it that day.
We had Shana and my firm has used her for a very long time and for many cars. She was awesome and I would recommend her to anyone.
I used to dread taking my car somewhere for service (believe me I have had my fair share of service visits) until I started using Faulkner Honda's service department. James Miller and the rest of the service staff (techs and advisors) are incredibly friendly, knowledgable, and pleasant to deal with.. The hours are awesome and the waiting room is very accommodating. Kudos to all of them for taking the dread out of service visits for me!!
George, Heather, Shane, Sean & everyone else I met, were so kind, patient & helpful. They helped me purchase a great vehicle. I went back today with a problem & it was fixed immediately. They all made it such a pleasant experience. Thank you.
Shana Gardner. As busy as she was she was able to get us in and in a few hours back out in our brand new van.
I've had my civic in for service before but this time Adam Castner made me feel very comfortable with my questions. He is amazing!!!
All the employees are friendly and helpful. The finance lady was the best. Cesar was new but always willing to help. He was very courteous. As always I will by all of my cars and trucks at Fulkner Honda..
Great dealership. 3rd car bought from Faulkner. Drew Dunn and John Kim are a top notch team that are courteous, honest, upfront, and fair. I'll be back for the 4th car when the time comes! Thanks!
I have serviced my previous Honda with Faulkner for over 10 years. The service is impeccable. I decided to gift my old Honda to my nephew and purchase a new one. Jim Collins and his staff made the experience quick and easy. They were up front and knowledgable. It has been a pleasure doing business with Faulkner and I have recommended Faulkner to family and colleagues. Thank you!
Drew was very patient and a very knowledgeable sales person. Our purchasing experience took 6 weeks. We researched other vehicles and we test drove the Honda 3 different times. There was no pressure whatsoever
Faulkner Honda, particularly Terry Sgrignoli, has been my sales associate for decades. His passion, knowledge and ability to make me feel welcome are unparalleled. He goes above and beyond to provide me with a fair, reliable vehicle every time. I will never buy a car from another dealer. Thank you Terry! Michelle is also very cordial, accommodating, thorough and efficient with the paperwork! Always a hassle-free, enjoyable experience buying a car from Faulkner Honda! I wish I could give them 10 stars!!
Everyone always has a smile on there face and is very helpful. Drew my salesman and Heather who handled all the paperwork were excellent and had an answer for every question I asked. You have a great staff of people.
I was immediately helped as soon as I walked in the door, but from there on there was absolutely no pressure whatsoever. The salesman was courteous and knowledgeable. He answered my questions and I bought my Honda Civic Hybrid in a matter of a couple hours. My experience at other dealers has been extremely lengthy and very pressured.
I really appreciate the courtesy and helpfulness of all those involved in the purchase of our new CRV. We appreciate the fact that none of you were pushy. Thank you for a job well done!!
Carl Sims was professional and caring about getting my daughter into a good used car, He went beyond the call of duty to assure me that I was receiving a reliable safe used car. I thank you Carl Sims and James for your diligence , professionalism, knowledge , and caring. You guys definitely placed my family first and that's to be sure. Thank-you Deborah Collins, Harrisburg, Pa
Over the past 5 years we have gone to Faulkner , we purchased a 2005 Highlander 5 years ago from Faulkner Toyota and had a great experience with them then and had a recent great experience a few days ago while speaking to Alex from Faulkner Honda. Alex was a great with everything, he was able to accommodate us in looking not only at a Honda accord bur was able to help us also to look and purchase a 2012 Toyota Camry LE. We know that in the future we will be back to Faulkner for another vehicle and want to thank Alex for the ...
The Accord I found on the internet at 4 PM was still there at 7 PM. Jim Collins, our salesman, was very knowledgeable about the car, patient with our questions, and made the entire purchase process very pleasant. The Finance Specialist , Ms Castro, was also very knowledgeable about the financing process and warranties. We were able to take the car home with a full tank of gas and a fresh wash with us that evening. BTW, this is our second pre-owned Honda we have purchased from Faulkner. We bought a van in 2010. We have used Faulkner for servicing our Honda van and ...
We bought an 09 Honda Pilot from Glenn Martin and Tom Williams. We appreciated the friendly sales staff and sales manager who helped us to complete the process. We definitely recommend them to anyone in the market for a Honda.
I have nothing but positive things to say about Jim Collins! He helped myself and my husband with the entire process. He listened to our needs and wants and made it happen with an affordable option! He goes above and beyond and would recommend him to anyone! We will continue to go back to Jim as long as he is still there.
email experience and quote for the car was great, Salesmans knowledge of the product was a sell. Everyone was friendly and helpful. A great car buying experience with no pressure.
The staff at Faulkner Honda really go the extra mile to help you find the car you need, at the right price. Previous experiences, car buying was stressful and the financial talk is always a nightmare.. Not this time!! At Faulkner Honda, they really made the experience fun and hassle free. Plus, their stock of cars is amazing, they had exactly what I was looking for. They definitely go above and beyond the average dealership!! 🙂
Moments after looking up Faulkner Honda, Heather contacted me. She was friendly, accommodating and not aggressive. Mike made this the easiest car purchase we have ever had. He understood our needs, and put us at ease immediately. He is truly an asset to your staff. Jesibelle took time to explain all of our questions. She also was very professional and friendly. She has a great way of explaining things in a way that most can understand. Thank you again for your service, the teamwork exemplified shows how much you must care for your employees. Happy employees make give great service. ...
It was a really good experience stopping by this wonderful place , they make you feel as at your home . So friendly people , helping you to make your decision , if there is a price difference , they matched it , everything was organized , was put in order , all you have to do is to pick a car , a color , then everything is done , from financing , to registration to plates.... really great. Paula , was the 1st person greeted me on the door , guided me to her desk , follow ups , till the deal is done , even after I stepped out the door went home, called ...
We were unexpectedly in the market for a new vehicle. Therefore, we were on a limited budget. We had shopped at other dealers and online, doing our best research into what vehicle would work for our family. Looking into Faulkner, we found the vehicle, in the colors we liked, and inquired online. Patti was fantastic. She worked over the phone and online with us, as we live an hour away from Faulkner. She even called us on her day off, knowing we were hoping to come visit the dealership in a day or two. Patti worked with Mike to get ...
Mike was very easy to deal with and have us a great payment on the lease of our new Honda Civic. Would highly recommend for future business.
My overal experience was excellent. Jim Porter was terrific from beginning to end. He was very helpful during the test drive and with any questions that I had. Faulker did a great job with getting me a price I could afford for the car I wanted. Jim was just as helpful with it and was very helpful after the sale was complete with his follow up to make sure everything was still good with the car as well as getting me the cup holders for the back of the car. This is my second I bought from there and I ...
Sam Scharein was excellent to work with. He wasn't pushy at all and made everything work the way my wife and I wanted! We would recommend Sam and Faulkner Honda to any of our family and friends. Thanks Sam!
We recently purchased a 2013 Honda CRV from Jim Porter at Faulkner Honda. The entire experience was outstanding. Jim has assisted us with vehicle purchases for the past 25+ years. He is very bright, professional, and cooperative. We did visit another competitior prior to finalizing our sale, and that experience was not nearly as enjoyable. Jim arranged for multiple test drives, offered a very fair trade value for our prior vehicle, and put together a pricing package that we couldn't refuse. He took plenty of time to demonstrate the features of the vehicle when we picked it up. We never felt ...
Mike and Faulkner have always been my family's go to guy and place for our cars. He always gets us great deals and takes care of us after the sale. This is my first from Mike and Faulkner and it won't be my last.
We had a wonderful experience at Faulkner Honda! Mike Grant was so easy to deal with whether it was via phone, email or text... too many dealerships today still try to deal with you like they did 15 years ago, but not Mike. He understands how the internet has changed things and he also understands the things that have not changed. I was also very impressed with the Faulkner brand and Mike did a great job of expalining what you get when you buy with Faulkner. Great job Mike! You truly won our business and we couldn't be happier!! Thanks, ...
Our experience with Faulkner Honda was first rate. Our salesperson, Mike Grant, was extremely knowledgeable, helpful, and went the extra mile. He listened to our automotive needs and read between the lines. The original price quoted was excellent and he later met our counter offer. Mike went to bat for us on a service-related contract previously signed on one of our trade ins and negotiated an equatable resolution. We were Volvo owners for 30 years and owned a total of 6 during that period. Our last one was 9 years old and, as all of them did, started to cost exorbitant amounts to ...
Had a fantastic experience at Faulkner! Shopped around at other local Honda dealerships. None of those experiences could compare to Faulkner. Selection, service options and overall value much better than the competitors. Transactions was smooth and follow-up great. Our sales person, Jim Porter is a class act. He spent the time with us to make sure we were comfortable and confident in our purchase. Have referred others already! Jay and Jodi Pagni Mechanicsburg, PA
Faulkner sets the industry standard in quality products, customer and vehicle service, commitment to ensuring a first-class experience addressing the needs of its current and prospective buyers, and its top notch environment. For those on the fence about this dealership, take the plunge! I have been working with Terry Srgnoli for several years, and he has gone literally out of his way to help me and explained to me later that it really wasn't going out of his way: he simply did his job -- keeping the customer satisfied. Faulkner gets my car-buying endeavors, lifetime services to my vehicles, ...
Jim was an extremely personable sales consultant who made me feel at ease. He was knowledgable about the vehicle and answered all my questions. Not once did I feel any pressure and believe he did what he could to get me the best deal. I would highly recommend contacting Jim if you want to have an overall pleasant experience in this process. Thanks Jim for helping me!!
I live far from the dealership and consulted every Honda dealer within 150 miles. Mike Grant represented Faulkner and he did a great job. He was friendly and understanding throughout the entire process. I got the price I wanted, the options I wanted, and when I wanted it. If you are in the market for a Honda, I highly suggest you give Mike Grant a call, the least he can do is work up some numbers.
Mike Grant & Faulkner Honda are fantastic! Mike was VERY quick responding to e-mails & was able to meet my "out the door" price in order to get me into a 2014 Honda Odyssey (which I love!) After agreeing on a price through a few e-mails & phone calls, my husband and I drove 2 1/2 hours to deal with Faulkner. No dealership in our area could get us to a price that worked for us.....but Faulker & Mike were able to do so! When we arrived, Mike was ready for us....no wait! He was extremely knowledgeable about all ...
This was our first time buying a car over the internet without seeing it. The experience was straight forward and easy including a valuation of our trade. Suljo was very helpful. He responded quickly to emails and calls. He was patient in answering all of our questions in a friendly manner. Also, the Business Manager was friendly and provided clear financing information. In fact, he helped us find a great a interest rate. Also, I was surprised that Faulkner delivers cars to your home. The person delivering the car was friendly and informative. He made the paperwork simple and understandable. ...
a great car at a good price. jim collins is one of the nicest, most personable salesmen you will meet. while i did hit a few stumbling blocks due to a two-state transfer, mr stephen balaban was an absolute terminator hacking through red tape and going above and beyond to get the details settled. his committed service is truly an asset both to the dealership and each and every customer he takes such care of. gentlemen like this are few and far between. thanks again to the men and women at faulkner honda.
In 2001, I leased an Accord from Bobby Rahal Honda. At lease expiration, they were less than helpful, and basically refused to budge off MSRP on a new accord. So, I went to Faulkner, met Mike, and purchased a 2004 Accord after some minor negotiating. I was probably there less than 2 hours between a test drive and delivery! Great work! After flood damage to my Accord a year later, I went to purchase the same car, and called Bobby Rahal first. I told them what I wanted (same car, but 2005) and how much I wanted to pay (same as previous car). They ...
I thought the service was excellent; I could not ask for a better experience for my first time buying car. I thought I could not buy the car because of my paperwork issue; however Troy was very helpful and able to help me out. And the paper issue resolved more smoothly than I thought. Last but not least; I love my Honda Accord 2013.
As a long time Honda owner and customer I usually stay with what I know. I have purchased/leased my last five cars from Faulkners west shore competitor. This time I decided to give Faulkner Honda and Kurt U. an opportunity for my business. Kurt U. came through with flying colors! Great customer service and attention to detail. I was very impress with Kurt and his professionalism. Overall great experience and price!!
Hi Patti and Troy, I cannot believe the experience I had at Faulkner Honda. I was have so many problems obtaining a new car, but that changed this past Saturday when I received a phone call from Patti. I all but gave up after visiting a half dozen dealers in this area and as far away as Greencastle, PA. I just came out of a Chapter 7, and I was looking to replace my 2001 caddy. It was a nightmare. I was told "no problem, we can be your car dealer and we will work with you". NOT THE CASE. ...
Both Patti and Troy were great to work with. I looked at three other dealerships, but Patti got me to look at Faulkner first. Thank goodness Patti got me in the door. Both Patti and Troy went above and beyond to help make the deal work. They gave me what I wanted for my trades and gave me the best prices on the two cars that I wanted. With other dealerships, it was always this back and forth never coming close to the price point that I received from Faulkner. Patti was up front, honest and stuck to her word. ...
I have owned Honda's since 1992. From the moment I sent out a quote request and Patt was in touch with me, I felt such that I was with the right dealership from which to purchase a new car. My husband and I had had some financial difficulties, he is a disbled veteran and Patti assured me that the dealerships great Finance guys would be able to help us out. I had also talked to another dealership and they were really trying to take advantage of us with high interest rates, a lower model than I truly wanted. Patti understood ...
This was an excellent car buying experience! Patti was helpful, truthful and understanding throughout the process. She understood that budget was important as well as comfort. Our deal met both criteria. Thanks to this experience, we will try to always "iron out all details" before entering the dealership. Thanks, Patti, for making us comfortable with our trade and the selection of our new car.
Speaking from someone who was in the auto industry for several years, this was the best car buying experience I have ever had. From the intial contact by Patti, the Internet Sales Manager, who was honest and upfront, she made it easy and very comfortable to do the whole deal on the phone. When I arrived at the dealership my new truck was outfront waiting for me. Patti greeted me and introduced Suljo to me, he went over all the books and took me to my new truck and went over it inside and out. Mike in finance had all ...
Great service and a wonderful experience. No pressure in buying a new car and they spent a lot of time answering all of my questions. I would reccomend this group to anyone looking for a car.
I just purchased a 2013 Honda Accord Coupe V-6 with Navigation System from Faulkner Honda in Harrisburg. This car is very hard to find. I had sent an email to Patti Vecchia for a price quote with what I was looking for. She called me and said she had one coming on the truck that night or the next day. She called to let me know the car had arrived. I went up to the dealership the same day she called to look at the new car. When I met Patti she was very nice, polite and professional. She, in turn, ...
Patti offered me the best price quote on my new 2013 Accord Touring I was purchasing and I was also able to get great value on my trade in from Suljo. Faulkner beat dealerships in the area, both PA and MD, on the new car price and I'm convinced I wouldn't have gotten the trade in value I did from other dealers as well. Very easy to work the new car deal via email and then test drive and paperwork with Suljo and Kevin were a breeze. Great buying experience and I'm looking forward to using the service ...
Faulkner offered me the best price quote on both the new car I was purchasing and my trade in offer. They beat all the other dealerships within a 100 mile radius by hundreds if not in the thousands from others. There was no attitude like you would receive from Bobby Rahal, just straight to the point and fast. I was in and out of the dealership in just little over a hour.
I had a very pleasant experience dealing with Patti and Suljo at Faulkner Honda. I didn't have a great deal of free time so I dealt with Patti via email and she was very responsible and helpful. We came to an agreement on the price for a specific car, which I found to be very reasonable, and when I had free time I went down to the dealership, worked with Suljo and he made the buying process a breeze. Before long I was driving home in my new car. I highly recommend Faulkner Honda.
We have been looking for a 2013 CR-V. We went to 2 other dealers in our area. We couldn't make a deal and never received a call back from either one. I check Faulkner Honda online and immediately got an email from Patti Della Vecchia and then a telephone call. We set up an appointment with her and met our salesman, Mike Grant. Mike made us feel very comfortable. We accepted the offer and the transaction was complete and fast. We are looking forward to doing our service with Faulkner.
This was my first car buying experience and I could not have been happier with my overall experience. The staff was extremely friendly and helpful. I knew the that I wanted to purchase a 2012 Honda Civic. The salesman, Troy, did not try to sell me the 2013 model or push me to look at other models. After my test drive he had the prices calculated. I had done research prior to going to the dealership so I knew, roughtly, what the invoice price was for the vehicle. His price came in lower than the total invoice for the dealership. Because this ...
Patti and Shana did an outstanding job! They are professional and very knowledgeable about the Honda Line. What impressed me the most is that they followed up after the sale to make sure I was satisfied.
I hate haggling for anything, especially for something as expensive and important as a new car. This time around, I used the internet (Edmonds.com) to find 5-6 area dealers and submitt my inquery for a new Honda Fit. They all responded within 24hrs. I told them the car I wanted and asked for their best price. Although Faulkner Honda did not give me the best price, They were the only dealer with the exact car I wanted in inventory. I e-mailed them to ask if they would accept a lower price that I was willing to pay. 45min later, ...
This was the easiest car buying experience ever! Everyone was very friendly and ready to help.Mike did a great job dealing with me over the phone. When we got to the dealership, he knew everything about all the features of the car plus any other questions we had. It was nice to find a dealer that was more than willing to work wth us.
Michael Grant did an outstanding job presenting the vehicle, explaning the upgrades to the 2012 Odyssey EX and giving us a very competative price. Michael walked us through the entire purchase process answering all concerns and providing very helpful information for us to make a informed decision. I have been buying vehicles since 1971. Mr Grant was the most informed, friendly, and professional sales rep that I have dealt with. What a great job, every dealer should be blessed with some one like Mr Grant & Patti on their staff. I would recommend this dealership to anyone. Thanks again for a very ...
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